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Shipping policy

SHIPPING POLICY – SENNI


Last updated: 01/01/2025


Thank you for shopping with SENNI. We aim to provide fast, reliable and secure shipping for all orders placed on our website.


1. PROCESSING TIME

All orders are processed within 1–2 business days.

Orders are not shipped or delivered on weekends or holidays.

You will receive a confirmation email once your order has been processed.


2. SHIPPING TIMES

• France & Europe: 5–12 business days

• United Kingdom: 5–12 business days

• United States & Canada: 7–15 business days

• International: 7–20 business days


Shipping times may vary depending on customs, carrier delays, or peak periods.


3. SHIPPING COSTS

Shipping fees are calculated at checkout based on your location.

Free shipping may apply during special promotions or when using a valid discount code.


4. ORDER TRACKING

Once your order has been shipped, you will receive a tracking number by email.

Tracking information may take 24–48 hours to update.


5. WRONG ADDRESS OR DELIVERY ISSUES

Please ensure your address is correct before completing your order.

SENNI is not responsible for lost packages due to incorrect addresses or failure to collect the parcel.


6. CUSTOMS & IMPORT FEES

International orders may be subject to customs duties or taxes.

These fees are the responsibility of the customer.


7. LOST OR DAMAGED PACKAGES

If your package is lost or arrives damaged, please contact us within 7 days at:

contact@mysenni.com

We will assist you with a replacement or solution.


8. CONTACT

For any questions regarding shipping, please contact our support team:

contact@mysenni.com

We respond within 24–48 hours.


Thank you for choosing SENNI.

Need help ?

Our support team is here to assist you with any questions or concerns you may have.

We are available Monday to Friday from 8:30 a.m. to 7:00 p.m., and Saturday from 10:00 a.m. to 5:00 p.m.

Whether you need guidance, product information, or help with an order, we’re committed to providing you with clear, attentive, and timely support.

Contact our support

Frequently asked questions

Return Policy

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We want you to be fully satisfied with your purchase. If for any reason you are not, you may request a return and refund under the conditions below.

15‑Day Return Window

All products are eligible for a return and refund within 15 days from the date of delivery.

Unopened Products Only

To qualify for a refund, the item must be unused, unopened, and in its original packaging.

Opened or used products cannot be refunded for hygiene and safety reasons.

How to Request a Return

To initiate a return, please contact our customer support team at:

📧 contact@mysenni.com

Our team will provide you with the return instructions and next steps.

Refund Processing

Once we receive and inspect the returned product, your refund will be processed to your original payment method.

Please allow a few business days for the refund to appear on your account.

Shipping

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Delivery times may vary depending on the destination country and the location of our warehouses.

While we always strive to ship orders as quickly as possible, external factors such as customs, local carriers, or regional logistics may affect delivery speed.

Customers will receive a tracking number once the order has been dispatched.

How long does delivery take ?

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Our products are manufactured both locally and internationally. We carefully select our manufacturing partners to ensure high-quality products at a fair price.

How can I track my order ?

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Once your order has been shipped, you will receive a tracking number by email. You can use it to follow your package in real time.

How do I request a return or refund ?

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To initiate a return, please contact our customer support team at:

📧 contact@mysenni.com

We will provide you with the return instructions.
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Free Delivery

We offer free delivery.

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Secure Payment

We use SSL encryption to ensure fully secure payments.

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Fast Delivery

We deliver your orders within 24 to 48 hours.