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Legal notice

LEGAL NOTICE (LEGAL MENTIONS)

Website Publisher
The website “Senni” is published and operated by:
Senni
Email: contact@mysenni.com

Purpose of the Website
The Website provides information about Senni skincare products and allows users to browse, purchase, and contact customer support.

Intellectual Property
All content available on the Website, including text, graphics, logos, images, product descriptions, and design elements, is the exclusive property of Senni or its partners. Any reproduction, distribution, modification, or use of this content without prior written authorization is strictly prohibited.

Liability
Senni makes every effort to ensure that the information provided on the Website is accurate and up to date. However, Senni cannot be held responsible for errors, omissions, temporary unavailability, or any direct or indirect damage resulting from the use of the Website. Users are responsible for ensuring that their access to the Website is secure and compliant with local regulations.

Personal Data Protection
Senni may collect personal data when users browse the Website or contact customer support. Collected data is used exclusively for order processing, customer service, and Website improvement. Senni does not sell or share personal data with third parties except when required for order fulfillment or legal obligations. Users may request access, correction, or deletion of their personal data by contacting: contact@mysenni.com

Cookies
The Website may use cookies to improve user experience, analyze traffic, and personalize content. Users can disable cookies through their browser settings at any time.

External Links
The Website may contain links to third-party websites. Senni is not responsible for the content, security, or privacy practices of external sites.

Applicable Law
These Legal Notices are governed by the laws applicable in the country where Senni operates. Any dispute shall be handled by the competent courts of that jurisdiction.

Need help ?

Our support team is here to assist you with any questions or concerns you may have.

We are available Monday to Friday from 8:30 a.m. to 7:00 p.m., and Saturday from 10:00 a.m. to 5:00 p.m.

Whether you need guidance, product information, or help with an order, we’re committed to providing you with clear, attentive, and timely support.

Contact our support

Frequently asked questions

Return Policy

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We want you to be fully satisfied with your purchase. If for any reason you are not, you may request a return and refund under the conditions below.

15‑Day Return Window

All products are eligible for a return and refund within 15 days from the date of delivery.

Unopened Products Only

To qualify for a refund, the item must be unused, unopened, and in its original packaging.

Opened or used products cannot be refunded for hygiene and safety reasons.

How to Request a Return

To initiate a return, please contact our customer support team at:

📧 contact@mysenni.com

Our team will provide you with the return instructions and next steps.

Refund Processing

Once we receive and inspect the returned product, your refund will be processed to your original payment method.

Please allow a few business days for the refund to appear on your account.

Shipping

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Delivery times may vary depending on the destination country and the location of our warehouses.

While we always strive to ship orders as quickly as possible, external factors such as customs, local carriers, or regional logistics may affect delivery speed.

Customers will receive a tracking number once the order has been dispatched.

How long does delivery take ?

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Our products are manufactured both locally and internationally. We carefully select our manufacturing partners to ensure high-quality products at a fair price.

How can I track my order ?

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Once your order has been shipped, you will receive a tracking number by email. You can use it to follow your package in real time.

How do I request a return or refund ?

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To initiate a return, please contact our customer support team at:

📧 contact@mysenni.com

We will provide you with the return instructions.
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Free Delivery

We offer free delivery.

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Secure Payment

We use SSL encryption to ensure fully secure payments.

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Fast Delivery

We deliver your orders within 24 to 48 hours.