Contact information

We want you to be fully satisfied with your purchase. If for any reason you are not, you may request a return and refund under the conditions below.

15‑Day Return Window

All products are eligible for a return and refund within 15 days from the date of delivery.

Unopened Products Only

To qualify for a refund, the item must be unused, unopened, and in its original packaging.

Opened or used products cannot be refunded for hygiene and safety reasons.

How to Request a Return

To initiate a return, please contact our customer support team at:

📧 contact@mysenni.com

Our team will provide you with the return instructions and next steps.

Refund Processing

Once we receive and inspect the returned product, your refund will be processed to your original payment method.

Please allow a few business days for the refund to appear on your account.

Delivery times may vary depending on the destination country and the location of our warehouses.

While we always strive to ship orders as quickly as possible, external factors such as customs, local carriers, or regional logistics may affect delivery speed.

Customers will receive a tracking number once the order has been dispatched.

Our products are manufactured both locally and internationally. We carefully select our manufacturing partners to ensure high-quality products at a fair price.

Once your order has been shipped, you will receive a tracking number by email. You can use it to follow your package in real time.

To initiate a return, please contact our customer support team at:

📧 contact@mysenni.com

We will provide you with the return instructions.